FAQ's

Travelling is an experience that will naturally raise a lot of questions and apprehensions, so we are here to comfort you during the process, making it the easiest one possible. Do I need a Visa for my holiday? How much do I tip? Should I travel with a group? We have answered a few frequently asked questions here.

 

Why use a travel agent?
  • Our honest passion for travel, food & culture & history.
  • We have access wholesale rates & sales so we can always source you the best deal
  • We will go in to bat for you when there are any hiccups or changes needed.
  • We are accredited with ATAS and ITG business insurance so your money is protected.   
  • We also stay up all night researching your holiday!
  • We honestly get excited to put together the best holiday possible for you.
  • We are genuinely invested in your holiday and put lots of effort into your itinerary.
  • We are constantly researching and updating our knowledge to pass on the best advice.
  • We really care & we love to travel.
  • We want to make you feel well informed and confident and also to give you the necessary tools to be in control of your holiday and to problem solve whilst away.
  • We appreciate the trust you put in us
  • We respect your financial investment and do all possible to offer great options to suit you
  • We value the relationship we build with you.
  • We thrive on recognition so that fuels us to be the best!
Do I need travel insurance?Accidents can happen to anyone, and medical costs overseas can reach hundreds of thousands of dollars. You should make sure your travel insurance covers all medical expenses for injury or illness, as well as theft of valuables, damage to baggage and cancellations or interruptions to flight plans
Do I need a passport/visa?

All passengers need a valid passport for international travel, with at least six months remaining on the passport.

 

Requirements for travel visas vary widely depending on your nationality and your destination. We are more than happy to assist you with your applications. Visas are an additional cost.
When should I make my bookings?As soon as you are certain which dates you plan to travel, we would advise you to make your reservation. During traditionally busy periods (Christmas, Easter, Summer), we would book as early as possible.
Do I have to pay in full straight away?Some offers require payment to be made at the time of booking, and some offers could be paid a few days after the reservation is done. Alternatively, some offers can be deposited and paid over a long period of time. Travel Tip - Pay early. We issue the ticket early and you avoid possible fare increases.